Keldio legal documents
When you complete an identified Keldio customer-acceptance flow, the flow records the documents and version labels presented for acceptance. The Platform Terms are the main customer agreement; the DPA applies where Keldio processes Customer Personal Data on the Tenant's behalf; the AUP is incorporated into the Platform Terms; and the other documents below provide the stated website, privacy, cookie, or provider disclosures. Review each applicable document before accepting.
Current legal release: 2026-09-29
Effective: 29 September 2026 for customers who accept this release. The cards below link to the current public documents. Earlier acceptance records remain associated with the document identifiers and versions recorded when acceptance occurred. Contact Keldio if you need a retained prior version relevant to your agreement.
Transition notice: This release does not automatically replace an earlier accepted agreement. For customers who accepted an earlier version, the new version applies from the effective date stated in Keldio's notice to them, in line with the change procedure in the Platform Terms and the DPA.
Languages: Documents are available in English and Dutch. The English version prevails in case of conflict, to the extent permitted by applicable law. Both language versions of a release carry the same version label and are published together.
Effective: 29 September 2026 for customers who accept this release. The cards below link to the current public documents. Earlier acceptance records remain associated with the document identifiers and versions recorded when acceptance occurred. Contact Keldio if you need a retained prior version relevant to your agreement.
Transition notice: This release does not automatically replace an earlier accepted agreement. For customers who accepted an earlier version, the new version applies from the effective date stated in Keldio's notice to them, in line with the change procedure in the Platform Terms and the DPA.
Languages: Documents are available in English and Dutch. The English version prevails in case of conflict, to the extent permitted by applicable law. Both language versions of a release carry the same version label and are published together.
Platform Terms of Service→
Customer agreement. The main terms for creating a Keldio workspace, using platform features, connecting integrations, publishing pages, processing customer data, and authorising automations or agents.
Data Processing Agreement→
Applicable processor agreement. The terms for Customer Personal Data processed through Keldio on behalf of Tenants, including integrations, webhooks, MCP tools, and agent activity.
Acceptable Use Policy→
Incorporated policy. Responsible-use rules for Keldio features, content, communications, checkout, APIs, MCP tools, automations, integrations, and connected agents.
Privacy Policy→
Privacy disclosure. How Keldio handles personal data for website visitors, registrants, account owners, admin users, business contacts, and platform operations.
Website Terms & Conditions→
Public-website terms. The terms for using the public Keldio website and information pages outside the logged-in platform relationship.
Cookie Policy→
Supporting disclosure. Information about Keldio's own use of cookies and similar technologies on Keldio-controlled public pages.
Subprocessor List→
Supporting DPA disclosure. Keldio Subprocessors and the distinction between Keldio providers, Tenant-configured providers, and external agent or AI systems.
Messaging Acceptable Use Policy→
Part of the AUP. Rules for SMS, WhatsApp, and similar messaging channels: sender of record, consent, opt-out, templates, and enforcement.
Data Retention and Erasure Policy→
Supporting privacy and DPA disclosure. How long Keldio keeps personal data, how erasure requests are handled, and legal-hold and bookkeeping exceptions.
100K A.I. Agents Programme — Offer Terms→
Offer-specific terms. Price, installments, the bundled Keldio Pro subscription, and refund and cancellation rules for the 100K A.I. Agents Programme.
Plain-English summary: the Platform Terms govern the Keldio customer relationship, the DPA governs customer-data processing where applicable, the AUP sets responsible-use rules, the Subprocessor List explains key provider data flows, the Privacy Policy explains Keldio's own privacy practices, and the Website Terms govern public website use. If there is a conflict about personal-data processing, the DPA controls for that processing matter.
When you create or accept a Keldio Workspace, you are accepting applicable documents for the business, organisation, client, or other Tenant that operates that Workspace. Keldio provides the platform; the Tenant remains responsible for its own business, users, End-Users, content, offers, products, payments, communications, integrations, agents, automations, and customer-facing legal obligations.
When you create or accept a Keldio Workspace, you are accepting applicable documents for the business, organisation, client, or other Tenant that operates that Workspace. Keldio provides the platform; the Tenant remains responsible for its own business, users, End-Users, content, offers, products, payments, communications, integrations, agents, automations, and customer-facing legal obligations.